CB999 Privacy Policy

CB999 is committed to protecting the privacy of everyone who uses our platform. This Privacy Policy explains in clear terms what personal data we collect from you when you use CB999, why we collect it, how we use it, who we share it with, and what rights you have over your own information.

When we say "CB999", "we", "us", or "our" in this policy, we mean the CB999 platform and the team that operates it. When we say "you" or "your", we mean any person who visits the CB999 website, registers an account, or uses any part of the CB999 service.

This Privacy Policy should be read alongside the CB999 Terms and Conditions. Together, these two documents set out the full framework governing your relationship with CB999. If you have any questions about this policy that are not answered here, please contact the CB999 support team at [email protected].

CB999 collects the following categories of personal data from users of the platform:

CB999 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law or responsible gaming obligations.

CB999 collects your personal data through the following channels:

• Direct interactions: When you register a CB999 account, complete your profile, make a deposit or withdrawal, place a bet, contact support, or respond to a survey, you provide data directly to us.
• Automated technologies: When you use the CB999 website or app, we automatically collect technical and usage data through cookies, server logs, and similar tracking technologies. See Section 6 for full details on cookies.
• Third-party sources: CB999 may receive data about you from identity verification providers, payment processors, and fraud prevention services where this is necessary to verify your identity or protect the platform.
• Referral programmes: If you join CB999 through a referral link, we may receive limited data from the referring party to credit the referral correctly.

CB999 uses your personal data for the following purposes. For each purpose, we have identified the legal basis on which we rely:

• Account management: To create, maintain, and manage your CB999 account, including processing your registration, verifying your identity, and communicating account-related information to you. Legal basis: Contract performance.
• Transaction processing: To process your deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate records of your financial activity on CB999. Legal basis: Contract performance.
• Customer support: To respond to your queries, resolve disputes, and improve the quality of CB999 support services. Legal basis: Contract performance and legitimate interests.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal or prohibited behaviour on the CB999 platform. Legal basis: Legal obligation and legitimate interests.
• Responsible gaming: To monitor your gaming activity for signs of problem gambling and to apply responsible gaming tools where appropriate. Legal basis: Legal obligation.
• Platform improvement: To analyse how users interact with CB999 in order to improve the platform's features, performance, and user experience. Legal basis: Legitimate interests.
• Marketing communications: To send you information about CB999 promotions, bonuses, and new features, where you have opted in to receive such communications. Legal basis: Consent.
• Legal compliance: To comply with applicable laws, regulations, and requests from regulatory or law enforcement authorities. Legal basis: Legal obligation.

CB999 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing a new legal basis.

CB999 does not sell your personal data. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment processors: bKash, Nagad, and Rocket receive the financial data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by strict data security obligations.
• Identity verification providers: CB999 uses third-party identity verification services to confirm the identity and age of players. These providers receive only the data necessary to complete the verification check.
• Fraud prevention services: CB999 shares technical and behavioural data with fraud detection providers to protect the platform and its users from fraudulent activity.
• Regulatory and law enforcement authorities: CB999 will disclose personal data to regulatory bodies or law enforcement agencies where required to do so by law, court order, or regulatory direction.
• Business transfers: In the event that CB999 is acquired by or merged with another entity, your personal data may be transferred to the new owner as part of that transaction. You will be notified of any such transfer.

CB999 uses cookies and similar tracking technologies on the website and app. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and understand how you use the CB999 platform.

CB999 uses the following types of cookies:

• Essential cookies: These are necessary for the CB999 platform to function. They enable core features such as account login, session management, and security. These cookies cannot be disabled.
• Functional cookies: These remember your preferences — such as your preferred language or display settings — to provide a more personalised experience on CB999.
• Analytics cookies: These help CB999 understand how users navigate the platform, which pages are most visited, and where users encounter difficulties. This data is used in aggregate form to improve the CB999 experience.
• Security cookies: These help CB999 detect and prevent fraudulent activity, including bot traffic and account takeover attempts.

You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the CB999 platform. For full details on how to manage cookies in your browser, refer to your browser's help documentation.

CB999 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements.

• Account data: Retained for the duration of your CB999 account and for a period of 5 years after account closure, in line with standard financial record-keeping requirements.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction to comply with anti-money laundering regulations.
• Support communications: Retained for 2 years from the date of the last interaction to allow for dispute resolution.
• Technical and usage data: Retained for up to 12 months in identifiable form, after which it is anonymised or deleted.
• Marketing consent records: Retained for as long as you remain opted in, plus 3 years after you opt out, as evidence of consent.

When personal data is no longer required, CB999 securely deletes or anonymises it so that it can no longer be linked to you as an individual.

CB999 takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction, or disclosure.

• Encryption: All data transmitted between your device and the CB999 platform is encrypted using TLS (Transport Layer Security). Sensitive data stored on our servers is encrypted at rest.
• Access controls: Access to personal data within CB999 is restricted to staff members who need it to perform their job functions. All staff with data access are subject to confidentiality obligations.
• Regular security reviews: CB999 conducts regular security assessments and penetration testing to identify and address potential vulnerabilities in the platform.
• Incident response: CB999 has a data breach response procedure in place. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant authorities as required by law.

As a CB999 user, you have the following rights in relation to your personal data. To exercise any of these rights, contact CB999 support at [email protected] with your request:

CB999 will respond to all data rights requests within 30 days. In complex cases, we may extend this by a further 60 days, in which case we will notify you of the extension and the reason for it.

CB999 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification steps to prevent underage users from creating accounts.

If CB999 becomes aware that personal data has been collected from a person under 18, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on CB999, please contact us immediately at [email protected] so we can investigate and take appropriate action.

Parents and guardians are encouraged to monitor their children's online activity and to use parental control tools to prevent access to gambling platforms. CB999 supports responsible gaming and takes underage gambling prevention seriously. Visit our Responsible Gaming page for more information.

CB999 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the features of the CB999 platform. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes that materially affect how we use your personal data, CB999 will notify you directly — either by email to the address registered on your account, or through a notification within the CB999 platform — before the changes take effect.

Your continued use of CB999 after a policy update has been published constitutes your acceptance of the revised Privacy Policy. We recommend checking this page periodically to stay informed of any updates. If you do not agree with a change to this policy, please contact CB999 support to discuss your options, including closing your account.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way CB999 handles your personal data, please get in touch with us. We are committed to addressing all privacy-related queries promptly and transparently.

• Email: [email protected] — for privacy requests, data access queries, and formal complaints.
• Live Chat: Available within the CB999 platform after logging in — for faster responses to general privacy questions.
• FAQ: Visit the CB999 FAQ page for answers to common questions about accounts and data.

CB999 aims to respond to all privacy-related emails within 48 hours. For formal data rights requests, we will acknowledge receipt within 5 business days and provide a full response within 30 days.